Support
Returns
If something arrives damaged, defective, or wrong, we'll fix it. Contact us and we'll take it from there.
Damaged, defective, or incorrect items
If a piece arrives damaged, is faulty, or isn’t what you ordered, contact the studio with a photo and your order number. We’ll arrange a replacement or a full refund, including original shipping.
Change-of-mind returns and exchanges
Our change-of-mind return and exchange policy is still being finalised ahead of launch. Contact us if you need to return or exchange something and we’ll advise what’s possible for your order. This page will be updated with the confirmed policy before it applies.
Where a piece is sold as final sale, that will be stated clearly on the product page before you add it to your bag.
How to start a return
Message the studio through the contact page with your order number and which pieces you’re returning or reporting.